Shipping & Returns

Shipping

Pricing of shipping/delivery, is subject to change. Please note that the prices listed for prints/originals are separate from shipping/delivery/custom costs and customers may be required to pay additional amounts.

Shipping FAQs for originals

  • Paintings, unless otherwise requested, will be removed from their stretcher bars and rolled up with glassine (acid-free paper) and shipped in a tube. You will be responsible for getting the canvas re-stretched when you receive it.

    If you would like it shipped directly to a framer, please contact me at charlotteharron.art@gmail.com to make the arrangements.

    If you prefer to have a large painting shipped already on stretcher bars, please know that this will increase the shipping costs significantly.

  • I will be using Swiss Post to ship your artwork to you. It will be insured and traceable.

  • Where possible shipping is included with the cost of the artwork unless otherwise stated.

    I will provide a cost to you for any artworks that cannot be rolled and shipped in a tube, or for requests for artwork to remain on the stretcher bars.

    For paintings being shipped outside of Switzerland - international shipping and customs will be paid by you. 

    Email: charlotteharron.art@gmail.com
    Instagram: @charlotte.harron_art
    Facebook: Charlotte Harron ART

    If you would like to arrange and pay for a more expedited shipping option, please contact me at charlotteharron.art@gmail.com

  • When I make shipping arrangements I’ll contact you to let you know that the process has started and to provide you with a tracking number.

    A signature is required upon receipt of your package, so please make sure someone is there for the delivery.  If you are unable to have someone present at the time of the delivery, please contact the courier to make alternate arrangements, such as picking it up yourself, or having the courier company deliver it on another day.

Thank you!

Shipping faqs for Prints*

  • Your order will be carefully packaged in a rigid flat mailer encased in an acid free plastic sleeve. Where it is larger than A3, your print will then be rolled and sent in a tube.

  • All orders leave me via Swiss Post within 3 business days. Once items leave me, it can take between 2-5 days for a local delivery and up to 14 days to other locations worldwide. This is a rough guide! If you need something urgently, please contact me to discuss alternative shipping options or collection. Please take busy periods into consideration and order well in advance if you require your order by a specific date.

  • A tracking number will be provided for all orders.

  • Please double check your postal address and ensure it's safe and secure (sometimes a work address is better) as I can't take responsibility for lost or stolen packages.

  • Any import or custom duties are the responsibility of the buyer. Please ensure you are aware of these before purchasing.

*This is different to the original artwork shipping.

Returns

  • I try really hard to accurately represent and describe my work online so I only offer refund or exchanges in exceptional circumstances. Please feel free to contact me to discuss.

  • If on the rare chance an item arrives damaged, please let me know asap to arrange a solution. Please photograph the item and packaging where the damage has occurred for insurance purposes.